TERMS AND CONDITIONS
A credit card payment for the price of one delivery is processed 2 business days prior to your scheduled delivery. Please contact us for any changes in your billing information.
Your payment information is due within 14 days of signing up for service. Failure to to so may result in your account being placed on hold. Any balances 30 days past due will be charged a $10 late fee. Accounts with balances 90 days past due will be referred to a collection agency.
CHANGES TO YOUR ORDER
All changes to your order (including “disliked” items, changing items ordered, & cancelling/postponing a delivery) must be made before your order cut-off. Your cut-off date & time can be found by logging into your account and clicking “Shopping Cart.”
POSTPONING OR CANCELING YOUR DELIVERY
There’s no contract to receive our services. You can cancel at any time, but cancelling or postponing a delivery must be completed before your order cut-off to avoid being charged. Your cut-off date & time can be found by logging into your account and clicking “Shopping Cart.”
IF YOU DON’T CANCEL/POSTPONE BEFORE YOUR ORDER CUT-OFF, YOUR ACCOUNT WILL BE CHARGED. NO REFUNDS ARE AVAILABLE FOR ORDERS CANCELLED/POSTPONED AFTER THE CUT-OFF.
Groupon, Living Social, and other discount vouchers are only valid for one-time use, and only for new customers and/or delivery addresses. Any customers attempting to use the same voucher more than once will be charged the full rate of $34.99. Similarly, any pre-existing customers (active or canceled) attempting to use a voucher will be charged the full rate of $34.99.
In order to redeem a voucher, a valid credit card is required at time of sign up, in addition to placing an order for a recurring delivery.
Refunds are not available for any charges made for first deliveries due to incorrectly applied vouchers. Please be sure to apply your voucher before billing is processed for your delivery route. If your account is charged for the first delivery, we do agree to apply the voucher credit towards a future delivery; however the amount charged cannot be refunded. Please see our “Voucher Instructions” page for more info on how to redeem a voucher and how to check to make sure it’s been redeemed.
STOLEN OR UNSUCCESFUL DELIVERIES
Your delivery will be left in front of your home if you’re not present to receive it, but we accept no responsibility for replacement or refund in the case of theft. We’ll do our best to determine whether the delivery was made to the correct home, but if so, it will not be replaced nor refunded.
Similarly, we accept no responsibility for attempted deliveries that are not successful for factors outside our control, including, but not limited to:
- • Inaccessible homes with gates to which we aren’t provided a gate code
- • Incorrect addresses
- • Office/workplace closure (please be sure to “skip” your delivery if your place of employment is your delivery location and will not be open on a specific delivery date)